Winshow Alukka Pauly

Professional Summary

I am a passionate business development and strategic thinking personality. For a period, I was in academia—at Riga Technical University—doing research and grading, from where I obtained my bachelor’s in entrepreneurship (2020), and later I obtained an MBA from Eka University of Applied Sciences (2022) Currently, I lead the role of project and business development manager at SIA Education Bridge. Here, I manage diverse teams and work on complex operational projects, driving quality control and delivering on ambitious milestones.

SIA Education Bridge

Project Manager 2022 – 2026 Riga, Latvia

Strategic Partnerships & Business Development

Spearheaded strategic partnerships with universities across Europe, managing the full cycle from negotiation and contract signing to partner onboarding.
Represented the company at international education exhibitions to acquire new B2B partners and identify market expansion opportunities.
Conducted comprehensive market research and risk analysis to identify viable new regions for business development and project deployment.

Project Management & Execution

Orchestrated end-to-end project lifecycles, including resource planning, stakeholder onboarding, and timeline management to ensure successful project output.
Facilitated monthly stakeholder meetings to report on progress, align goals, and ensure transparent client communication.
Analyzed post-project performance data to optimize future workflows and ensure continuous improvement in project delivery.

Operations, Compliance & Quality Assurance

Designed and implemented internal Standard Operating Procedures (SOPs) and documentation to streamline operations and support company scalability.
Ensured strict organizational compliance with GDPR regulations and managed internal/external complaint resolution frameworks to maintain high operational standards.
Conducted detailed audits of internal processes to identify bottlenecks and enhance the efficiency of the admissions department.

Admissions, Marketing & Sales

Developed comprehensive marketing and sales strategies to optimize lead allocation and support the admissions team in achieving enrollment targets.
Analyzed monthly lead conversion metrics and engaged with partners to boost student enrollment rates.
Managed digital presence and social media channels to nurture incoming leads and provide immediate support to prospective students.

Riga Technical University

Academic Reviewer February 2023 – Present (Freelance) Riga, Latvia

Data Validation: Analyze complex research data and methodologies within academic submissions to ensure accuracy, logical consistency, and adherence to strict program standards.
Quality Control: Collaborate with the Program Director to evaluate the quality of research papers, acting as a critical filter for academic integrity before final publication or grading.
Structured Reporting: Produce detailed, constructive feedback reports for authors, highlighting areas for improvement in logic, structure, and data presentation.

BITLEVEX (IT Algorithmic Solutions OU)

Marketing and Client Support Manager March 2019 – August 2022 Riga, Latvia

Operational Strategy & Alignment: Translated high-level objectives from the Board of Directors into actionable operational strategies, ensuring 100% alignment between daily workflows and corporate goals.
Digital Campaign Management: Orchestrated multi-channel digital marketing campaigns, resulting in a 10% increase in new member acquisition and significant growth in platform funding.
Brand Management: Partnered with the Marketing Manager to oversee creative design projects, ensuring strict adherence to brand guidelines and visual consistency across all customer touchpoints.
Content Strategy & Engagement: Developed and executed a cohesive social media content strategy, driving a 10% increase in audience engagement and brand visibility across key platforms.
Data-Driven Optimization: Conducted deep-dive analysis of website traffic and user behavior to implement SEO improvements, resulting in higher search rankings and optimized conversion paths.
Dispute Resolution: Managed high-priority client inquiries and sensitive situations, utilizing conflict resolution techniques to turn dissatisfied users into retained clients.
Collaborated with the marketing manager to oversee design projects and enforce brand guidelines.
Financial Dispute Resolution: Managed high-priority inquiries regarding trade settlements, margin calls, and account discrepancies, utilizing forensic transaction analysis to provide accurate resolutions.
Education: Demystified complex algorithmic trading mechanisms and options strategies for clients, helping users understand platform logic versus technical errors.
Retention in Crisis: Successfully de-escalated sensitive situations involving financial loss or transaction delays, utilizing empathy and transparency to retain high-net-worth individuals.
Onboarding & Compliance: Assisted clients through KYC/AML bottlenecks and funding issues, streamlining the path from account creation to active trading.

Mount Bell Global Studies

Sales and Admission Manager February 2016 – June 2017 Kerala, India

Led the sales team and oversaw daily sales execution to meet organizational targets.
Optimized lead coordination processes to ensure high-quality follow-ups and increased conversion rates.
Managed customer inquiries and resolved complaints, utilizing feedback to refine service quality and improve retention.
Reported on enrollment metrics and quarterly targets to organizational leadership.
Counseled prospective students, guiding them through the application and admission process.
Expanded the applicant pool through events and partnerships with third-party organizations.
Expanded the applicant pool through events and partnerships with third-party organizations.

Apex Overseas Education

Sales Manager January 2015 – January 2016 Kerala, India

Develop strategic sales plans, analyze competitor activity, and manage the sales pipeline to ensure targets are met.
Drive new business acquisition through hands-on prospecting, cold calling, and lead conversion.
Analyze sales metrics and market data to report on performance and optimize strategies for market challenges.
Lead the training, onboarding, and professional development of the internal sales team.
Execute partner enablement initiatives, including training and education for external stakeholders.
Collaborate with Marketing and Project teams to align strategies for lead generation and business development.
Negotiate high-level deals with strategic partners and key industry organizers.

Education

MBA — Business Administration

Eka University of Applied Sciences • Riga, Latvia • June 2022

Bachelor’s Degree — Entrepreneurship and Management

Riga Technical University • Riga, Latvia • July 2020

Research Papers

Challenges and Opportunities for the Development of Small and Medium Enterprises in India
Customer Satisfaction in Blockchain Technology
The Role of Digital Transformation in the Growth of Logistic Companies in Kerala, India

Tech & AI Stack

Generative AI & No-Code

Lovable
Cursor
Replit
LangChain
n8n
Maker

Cloud & Infrastructure

Google Cloud Platform (GCP)
Alibaba Cloud

Development & Design

UI/UX Research
RAG (Retrieval-Augmented Generation)
Prompt Engineering

Management & Operations

Project & Task Management

Jira
Notion
Miro
ClickUp

Data & CRM

Clay (Data Enrichment)
MS Office Suite
Advanced Excel

Core Competencies

Strategic Planning
Agile Methodologies
Stakeholder Management

Languages

English — C1
Malayalam — Native
Latvian — A1